Over a thousand organizations
Forty years of consulting and operating in healthcare. Three healthcare technology businesses built and led: the business intelligence practice at Accenture reaching more than 400 hospitals; the Vizient business intelligence business scaled to 900+ hospital clients and acquired into the IBM Watson Health portfolio; Total Benchmark Solution scaled to 1,000+ hospital clients and sold to Kaufman Hall and Madison Dearborn Partners in 2016. The consulting work reached more than 1,000 organizations across healthcare, professional services, retail, transportation, energy, and education. The named institutions below are a representative subset, organized by sector.
Detailed sector breakdowns and named organizations follow.
Retained by the Major Consulting Firms and Fortune 50 Enterprises
The major consulting firms and the largest enterprises hired me to build capabilities they could not build themselves. Practice development, analytics capability building, and profit improvement methodologies developed inside the firms themselves.
Health Systems and Academic Medical Centers
Consulting, business intelligence platforms, financial turnarounds, quality and patient safety initiatives, and large-scale information systems implementations across hospitals, integrated delivery networks, and academic medical centers throughout the United States. Representative list.
Stanford Health Care, Mayo Clinic, Cleveland Clinic
Three of the most prominent academic medical centers in the United States, each engaged on different dimensions of the work: cost accounting methodology, performance benchmarking, and clinical practice analytics.
Vizient (formerly VHA)
Vice President role from 1989 to 1993. Built the healthcare business intelligence business that grew to 900+ hospital clients and was eventually acquired into the IBM Watson Health portfolio. Foundational engagement that shaped much of the later work.
Triad Hospitals and Health Management Associates
Quality and patient safety transformation engagements where the methodology developed at American Healthcare Solutions was deployed across two hundred hospitals, with systems moving from bottom-quartile to top-decile performance on national quality and patient safety benchmarks.
Financial Turnaround Engagements
Six major financial turnaround engagements moved hospital systems from significant operating losses to top-quartile margins.
Large Physician Clinics and Medical Groups
Advisory and transformation work addressing organizational culture, cost management, clinical workflows, patient experience, practice management systems, and performance analytics across the most prominent multispecialty clinics in the United States.
Mayo Clinic
Pioneered the application of manufacturing-software cost accounting methodology to clinical operations, an approach that became a template for cost accounting in academic medical centers.
Insurance and Managed Care
Consulting on risk management analytics, business intelligence, financial performance monitoring, and operational efficiency for major payers and managed care organizations.
International Healthcare
Strategic planning for healthcare information with national health systems outside the United States, including engagements at the level of national policy and operational performance.
Kaufman Hall, Madison Dearborn Partners
Acquirer of Total Benchmark Solution, LLC in 2016. The acquisition reflected the strategic value of the firm's data assets, analytics capabilities, and market position within the healthcare performance improvement ecosystem.
Retail and Consumer Goods
Consulting on business intelligence applications supporting supply chain operations, customer analytics, merchandising strategies, and enterprise performance management.
Transportation and Energy
Process optimization, passenger revenue accounting, enterprise systems integration, asset valuation, and financial performance analysis. Cross-industry application of the same analytical and systems-thinking discipline.
Education
Strategic information planning, enterprise systems selection, technology adoption guidance, and most recently, AI strategy and curriculum design for higher education contexts. Current research on AI in higher education extends prior consulting work in the sector. Speaking and academic engagements are active.
Confidential references available on request.
Cross-industry experience is not a footnote to AI strategy work. It is the work. The same architectural patterns appear across hospitals, payers, retailers, airlines, and the rest. The decisions that scale across an organization. The decisions where one weak link can collapse the outcome. The systems that hold up under load and the systems that look fine until they are not. Forty years of consulting and operating in technology, healthcare, and high-stakes environments have taught me which patterns transfer, which ones do not, and where the architecture of a decision actually lives. That is the lens I bring to senior AI strategy conversations: not a methodology applied from outside, but pattern recognition built from inside the kinds of organizations now navigating AI transformation. That same forty years of cross-industry work is the foundation of the performance improvement coaching I bring through the Cycle of Success Institute, where the goal is not a report you receive but improvement capability your teams build and keep.